Fleet Management Jobs in België

Strategic Account Manager (SAM) Role Profile

The SAM is responsible for external Customer relationships at the strategic and tactical level. The main objectives are to satisfy and advise the Customer on, and implement strategies to, optimise the Total Cost of Ownership and the processes whilst increasing revenue and profitability.

1. Tasks and Responsibilities

External Focus (Customer)

  • Contract owner on behalf of TraXall
  • Interface between Customer and TraXall by meeting the Customer regularly
  • Organise joint review meetings with Customer and Suppliers to ensure they meet SLA’s and KPI’s
  • Develop an in-depth understanding of the Customer, its business and the market to keep Customer informed about fleet & mobility related market opportunities
  • Explore opportunities with Customer for needs in other local and international affiliates
  • Identify and support Customer with commercial consulting opportunities to optimise the Customer’s Total Cost of Ownership, policy, tax and processes etc…
  • Take the lead and/or support the Customer in benchmarking market conditions and Supplier selections when required
  • Present to the Customer, in a clear and meaningful way, Customer reports in line with the SLA and KPI’s
  • Visit seminars and fleet related events for building knowledge and network for bringing in new ideas for products and services


Internal Focus (TraXall)

  • Develop, monitor and deliver an annual client road map
  • Ensure that agreed processes and programs with the Customer are executed in an effective and efficient manner
  • Coach, steer and lead at client level internal departments such as Operations by being the interface and escalation point
  • Monitor the TraXall workflows and workload staying aligned with the agreed standards
  • Organise and/or attend internal team meetings, present topics and take actions
  • Keep the Management Team informed about the current and forecast Customer opportunities and risks
  • Support the Sales Manager in cross selling activities towards TraXall International
  • Prepare Customer reports such as Quarterly Business Reports
  • Provide Market Intelligence by collecting market data and sharing with the appropriate people


2. Budget and Management Responsibilities

  • No direct staff responsibility


3. Key Performance Indicators

  • Customer satisfaction (high quality within agreed time)
  • Level of project management execution
  • Internal satisfaction· Profitability


4. Skills

Interpersonal Skills:

  • Understand how to build external relationships in complex environments
  • Able to win the respect, trust and credibility of colleagues, Customers and Suppliers
  • Connector at all levels and build bridges
  • Good listener, excellent communicator and able to present in a meaningful way
  • Customer focused mindset and empathy to understand Customer needs
  • Able to offer and sell additional products, services or consulting projects
  • Target oriented to meet Customer’s KPIs
  • Professional attitude and can handle pressure efficiently
  • Take responsibility for delivery of solutions


Analytical Skills:

  • Understand and work with relevant complex information
  • Able to implement consulting projects
  • Efficient in reading, understanding and delivering qualitative reports 

Other required Skills:

  • Languages: 
    • Local languages fluency, Dutch and French (written and spoken)
    • Good English (written and spoken)
  • Software skills:
  • Experienced with Microsoft Office especially PowerPoint, Excel and Word


5. Other

Ethics

  • No 9 to 5 mentality· Flexible mindset and go the extra mile
  • Like to work in a smaller company 

Required Skills:

  • Higher (commercial) education level or equal by proven experience
  • Extensive experience in the leasing/fleet management industry is a big plus
  • Min. of 5-year (Strategic) Account Management experience
  • Know how to deal with complex stakeholder governance models
  • Experience in Customer implementations and consulting projects


6. Our Offer:

  • Working for the largest fleet management company of Belgium
  • An innovative and international environment
  • A very dynamic job with great responsibilities
  • Indefinite contract
  • Attractive salary with on top extra advantages such as group & hospitalisation insurance, meal voucher, company car, fuel card (incl. private use), mobile phone, laptop
  • Ability to work from home


TraXall:

Based in Mechelen, TraXall is the largest independent fleet management company of Belgium with more than 14.000 managed vehicles and 20 employees. Our Customers are large companies that have a need for efficient solutions in complex environments. We are Business Process Outsourcing experts in the fleet sector. We do that highly successfully by acting as the interface between the Customer’s stakeholders, drivers and their fleet partners, through automated solutions and skilled employees. TraXall Belgium is part of TraXall International, operating in 20 countries in EU and LATAM. We deliver ‘best in class’ fleet management solutions tailored to local markets. Our customers benefit from a multi-national organization with standardized fleet management services.

Key figures TraXall International:

  • 280 clients in multiple markets
  • 230 high power FTEs
  • 170.000 managed vehicles
  • € 4 billion assets managed

www.traxall.be

www.traxallinternational.com